Robu Cleaning Services Ltd
Privacy Policy
We explain here, in plain terms, what information we collect and how we look after it.
Last updated: 7 September 2026
1. Introduction
Robu Cleaning Services Limited ("Robu," "we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019, and applicable regulations. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage our services.
2. Information We Collect
- Contact details: name, email address, phone number, physical/mailing address
- Business information: company name, position, and details relevant to a service inquiry or quotation
- Website usage data: IP address, browser type, pages visited, and time spent on the site, collected automatically via cookies or similar technologies
- Communications: records of correspondence, inquiries, and feedback you send us
3. How We Collect Information
- Directly from you, when you fill out a contact or quotation form, email us, or call our offices
- Automatically, through cookies and website analytics tools when you browse our site
- From third parties, such as referrals from existing clients, where relevant to setting up a service
4. How We Use Your Information
- Respond to inquiries and provide quotations
- Deliver and manage cleaning, pest control, ground maintenance, and related services
- Communicate with clients about service schedules, feedback, and complaints
- Improve our website and services
- Comply with legal and regulatory obligations
- Maintain client confidentiality records as part of our internal quality and confidentiality policies
5. Legal Basis for Processing
We process personal data on the basis of: your consent, the necessity of processing to perform a service contract with you, and our legitimate business interests (such as improving service delivery), always balanced against your rights as a data subject.
6. Sharing of Information
We do not sell your personal data. We may share information with:
- Employees and supervisors directly involved in delivering your service, on a need-to-know basis
- Regulatory or governmental authorities, where required by law
- Service providers who support our operations (e.g., IT support), under confidentiality obligations
7. Data Security
We maintain internal confidentiality practices, restricted access to client records, and staff vetting procedures (including requiring certificates of good conduct) to protect data integrity. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law or contractual obligations, after which it is securely deleted or anonymized.
9. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Be informed of how your data is used
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal or contractual limitations
- Object to or restrict certain processing
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya
10. Cookies
Our website may use cookies to improve functionality and understand visitor behavior. You can control or disable cookies through your browser settings; disabling cookies may affect some website features.
11. Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page regularly.
13. Contact Us
Robu Cleaning Services Limited
P.O. Box 7843–30100, Eldoret, Kenya
Email: robu.cleaning@gmail.com
Telephone: 053 2060334 / 0722 762 198
P.O. Box 7843–30100, Eldoret, Kenya
Email: robu.cleaning@gmail.com
Telephone: 053 2060334 / 0722 762 198